Frequently Asked Questions:
1. Payment and Paypal:
We accept Paypal.
MA offers a paypal payment option, it will be displayed during the buying process. Please use this option for your payment if you want to pay via paypal. The paypal costs will be automatically added by the MA system.
We charge, inside the Euro Zone 2 %, outside and world 3.5 % of the total incl. shipping costs for paypal transaction costs. Please use the payment forms provided by MA-Shops. If you have problems with the MA shops Paypal payment form please ask for help and guidance at MA-Shops customer service: Kundenservice@ma-shops-com
We reserve the right to reject paypal payments fron some countries.
Paypal limit and max shipping amount for one shipment 2500 Euros. Above only bank transfer ! Please ask for a higher paypal limit, give reverences please.
If you pay via paypal we ship only to the adress registered at paypal, no exeptions possible, see paypal TOS about this subject
2. Payment via bank transfer
Inside the Euro zone you can use the IBAN BIC System. It is cheap and secure.
Outside the Euro system you can use paypal ( + 3,5 % ) or bank transfer if you pay the complete banking costs. Please ask your Bank about the complete transaction costs incl. the costs for my Bank ! Usually Paypal is cheaper if you are outside the Euro zone.
No shipment without complete payment incl. all banking costs.
No credit card payment possible.
We ship only via DHL ( German postal service ). All shipments are trackable. US Customers can use the US Postal Service tracking service to receive a US relabeled tracking code.
We do not ship to post boxes ( no tracking possible ).
Non EU customers please ask for insured shipping possibilities and conditions for your country.
We ship as soon as possible after receiving the complete payment.
No COD possible outside Germany, sorry
If you pay via Paypal after friday 11 AM we ship your items the following monday.
Please regard that the custom or security regulations of your home country may delay the shipment. ( USA )
3a. Insurance for non EU countries:
Insured shipping is not possible to several countries outside EU, Singapore ! etc. .
Insurance only possible via DHL Packet 38 Euros includes insurance for articles up to 499,99 Euros and private coverage ( Allianz Insurance ) up to 2500 Euros for each parcel max. Insured shipping to Russia, China, USA and all former USSR states only with DHL Packet, no insurance for registered Mail for these countries. Please combine orders for your convenience up to 2499 Euros value.
Registered shipping includes a tracking possibility but no insurance. Insured shipping is not possible via registered mail. Insured shipping below 500 Euros is only possible with registered mail return card, 12 euros. If you choose registered shipping only the shipment is at your own risk. no liability for loss,damage or theft. Only Tracking is possible. Please ask for insurance possibilities for your country. We will only charge our self costs if possible.
4. * close to condition description:
* close to the condition description means that the coin is not cleaned or doctored.
The coin may be toned or patinated, maybe touched, this is no damage.
Toning is no coin damage, it must not be mentioned as well as dipped coins due to German description and grading regulations.
We try to mention patina and toning as possible.
4 a German Grading and descriptions
We grade after German standards.
In Germany dipping of coins is not mentioned in the coin descriptions. Dipping is not considered to be a damage due to German grading rules. This is a german based platform, most dealers here are from Germany, we do our work to german standards. If you have a question please ask before buying. We try to answer in english if possible
All pictures for coins minted before 1945 are part of the product description and show the coin we offer. Pictures marked " Archivbild " are only type pictures. Also some modern Euro coins ma be only type pictures. If there is a problem or a difference between the description and the picture please ask before buying. There is allways the possibillity of an error.
The pictures are usually 400 DPI scans. Coins may appear bigger than they are in reality.
6. Coin conditions, packaging and accessories:
We describe the coins in German language and use the german grading standards. There is a correspondence table provided by MA-shops.
Condition standards may be a little bit divergent in different countries ( US Grading ! )
We try to describe the packaging of the coins as exact as possible. please see the picture, it usually shows the coin and the accessories of the coin offer, or ask.
We try to mention Boxes COA´s or boxes as possible.
7. Proof / Spiegelglanz:
German coins minted after 1967 listed as "Spiegelglanz" are proof coins. It is a little difference in the minting process, but all over the world and at Krause Mishler exept in Germany these coins would be listed as proof.
We reserve the right of prior sale, we and MA- shops take out sold coins but there is always the possibility of an error or of double listing or technical mistake.
Please use the MA contact form to send us your message or questions.
If you give your feedback please be fair.
We reserve the right to appeal and demand erasion of feedbacks we pr esume unfair, false, agressive, malevolent or insulting.
11. Not Payment
Not payment without any comment or contact from the buyers side will result in an exclusion from this shop and for higher sums in general exclusion from MA-Shops at all ! If somebody is excluded for non payment we will also file a warning about unreliable customers to the German coindealers associations. Please contact us about the circumstances of your not fullfillment of your obligations to avoid these consequences.
Questions about me, seriosity etc... ? Please don´t hesitate to ask: firstname.lastname@example.org
More than 14400 transactions on MA-Shops till today !