The negative comment relates to a €30 coin. The server loaded an incorrect image of one side of the coin, such things sometimes happen. We asked the buyer to send back the coin and that we would cover all related costs and refund the whole amount - he said he would not send back the coin. As compensation we refunded 1/3 of the coin value. To sum up, we received our first negative comment for 20 Euros and for wanting to satisfy the buyer as fairly as possible and close the case